FAQ
Contact Us

Add: 3/F, Yuehua Industrial Park, Songbai Road, Gongming Street, Guangming District, Shenzhen, China, 518106.
Tel: +86-755-23197735
Mob: +8618675646976
E-mail: admin@wowpopdisplay.com

FAQ
Home > FAQ

Q: How soon can I get a price quote?
A: For most situation, once we get the details information about the box(material, size, printing colors, designs etc), we can provide you with a price quote within 8 hours.

Q: What is the lead time?
A: According to our company process, it will take about 5-7 days for samples, the mass production depends on your quantity.

Q: Can I have a custom designed and made packaging box/bags?
A: Yes. As a professional manufacturer we will design and construct the products based on individual customer's needs. All of our bags and boxes are custom made based on your artwork and packaging need.

Q: Is there a minimum order requirement?
A: Due to the high machine set up cost and shipping freight, we do not accept too small orders. Our minium order quantity is 200pcs.

Q: Can I get a sample?
A: Yes, on some stock items freely, the freight cost of samples will be collected on your side. We can also make sample with customized design but client needs pay some sample fee.


Q: Shipping Time?

A: If you choose by courier,like DHL,UPS,FEDEX,etc.It's door to door,usually, 3~5days to arrive.
If you choose by sea to sea port ,uaually, 15 days to Asia and Oceania and 35 days to Eruope and America.

 

Q: How to proceed an display order?
A: Quotation — prototype — prototype/sample confirmed — send you proforma invoice for deposit payment — production — Inspection — QC report — finished production photos — balance received — Arrange shipment.
You could provide us the display item image with sizes/dimensions, your product weight information, display printing areas, quantity, thenwe can provide you quotation.If you are not sure about the display design, we could make suggestions and solution based on your product information, size, weight, pictures, product placements, etc.

Q: How long to get the quote?
A: Send within 24 hours after the design, size and quantity are confirmed.


Q:How do you ship the goods and how long does it take arrive?
A:For sample and small quantities we usually ship by Fedex, DHL, EMS and TNT, it usually takes 4-5 work days to arrive. For large quantities, we usually ship by sea.

Q: Can you help container loading for consolidation?
A: Yes, we can also help make loading plans.

 

Q: Professional team focus on pharmaceutical products packaging?
A: We are a team be engaged in creation ,design,production of pharmaceutical label box packaging and printing, a professional team can help u save time and proceed order successfully without unnecessary loss.

Q: Best Material ,High Quality?
A: We have strict supervision of production,QC,packaging and shipping,all products will show to customer and get customers’ approval before shipping,once we found problems Or customers aren’t satisfied with quality/printing effect/colors/stickiness,we promise to reproduce without charge money; We have customers from 28 different countries,91% customers come back for more orders and establish long-term business relationship;

Q: Competitive price?
A: When you cooperate with our team, you can do so with complete confidence, knowing full well you are getting the very best printing products you can for your money and match your excellent pharmaceutical steroid product.

Q: Prompt Safe payment and shipping?
A: Payment by: company account bank transfer, T/T,Western union, money gram, paypal. Shipping by: DHL/EMS/Fedex/UPS Express to make sure your benefits;


Q: Best service?
A: Excellent designers to create artworks; Professional salesman on line to answer your question from 8:00am-8:00PM (china Time) Best packaging and shipping team to make sure your benefits.

 

Q: Why the price is much better when I order more?
A: Because a custom-made display will have much fixed costs no mater you order 100 or 10,000,these fixed costs allocate to each unit so the price will be much lower for higher quantity.
 
Q: What format of artwork should I provide for printing?
A: Please provide AI,PDF,PSD with high resolution grapihc.It must be CMYK instead of RGB.
 
Q: My products are heavy, like beverage. Are the display stands strong enough to hold them?

A: Yes, with smart structure design and supporting accessories, display stands can hold weight up to 120kg, which meets weight capacity requirement of most products.

 

Q: Can you do a construction drawing from your side ?A: Yes, WOW Display can make the 3D drawing to explain the structure clearer. But it will be not available so fast, I will get back to you when I have it asap. Q: Can you help to make the graphics design ?A: Generally, WOW Display can only make the very simple design, such as only put the logo on the header. We cannot help to do the complicated design at this stage. We suggest you to create your graphics by your designer Q: Can you provide me with more information regarding the product?A: WOW Display displays are made of corrugated board which is very sturdy. It is foldable , light duty. It will be a great help for your promotion of the product. OEM is acceptable and WOW Display can custom the design as your request. Q: The photo shows them printed- do you print them, or can we do that ourselves? A: Yes, they are printed. WOW Display will print the graphics as your request. Q: Can you help me to work out the dimensions of the display?A: Yes, please advise the sizes of your product/packaging and how many product per display. Weight of product is also necessary, to help us decide if need to reinforce the display or not. Q: Can I print my own company logo on it?A: Yes, sure. It is customized. You can print your logo and any image you like on it. Q: Please also advise what material they are made from.A: It will be made of 350g gray card+ B flute which is 3mm thickness. It will be sturdy enough for your product. Q: Can we pay via credit card?A: Sorry that paying via credit card is not available here now. WOW Display have bank account for your transfer. Is it ok for you?

 

Q: What does WOW Display need from me for quote?

A: 1. Style, Size, Quantity, Printing. 2. If you don't have idea on the display style , no problem, we will recommend this based on your products.

 

Q: What is the minimum quantity I have to order?

A: We don't technically have minimums, but due to low price levels, the MOQ for this product is 100units.

 

Q: Why cardboard thickness differs between sample and mass production?

A: In mass production, cardboard raw material needs to go through splitting, printing, surface treating, pasting, die cutting, thus it became thinner but more capable of weight bearing.

 

Q: Are you manufactory or trade company?

A: We are a professional manufactory specialized in paper products.

 

Q: Could you do design for us?

A: Yes, we could provide custom services including sizes, printing, logo etc from our clients, as long as they provide available artworks to us. Free design charge.

 

Q: What kind of files do you accept for printing?

A: PDF, AI, high-resolution PSD or we offer design service for you.

 

Q: When can I get the price?

A:We usually quote within 8 hours after we get your inquiry. If you are very urgent to get the price, please call us or tell us in your email so that we will regard your inquiry priority.

 

Q: How can I get a sample to check your quality?

A: Before placing a bulk order, samples will be provided to check our quality. The sample fee is around US$50-100, it will be totally refunded once place bulk order. sample Lead time: 1-2 working days after payment.

 

Q: Can you provide me with more information regarding your display?

A: Our display are made of recycled cardboard. It's very sturdy, foldable and light duty. It can help you promote your goods, make your goods more attractive.

 

Q: Can you customize a display for me?

 A: Yes, we can do this for you, and you just need to provide your products details to us.

 

Q: I don’t know how to assemble the cardboard display.

A: Please do not worry, we can provide the assemble instruction or a video to show you how to assemble the display.

 

Q: Could you tell me the H.S code of your cardboard display?

A: H.S code is  4819100000.

 

Q: What does WOW Display need from me to quote a price? 
A: 1.Style, Shape & Size

2.Quantity
3.Printing requirements
4.Mode of transportation

 

Q: Once I have approved a design, how long to get a price?
A: Not exceed 8 hours on weekdays.

 

Q: What is the minimum quantity I must order?
A: We don’t technically have minimums, but due to low price levels, the minimum order quantity for this product is 100 units.

Q: Do you have displays or packaging in stock?
A: No. We do not inventory any displays. Each order requires a custom production setup and is manufactured to a custom order quantity.

Q: Can you help me do the display & packaging design?
A: Of course, WOW Display have over 10 staffs in R & D department, they are mainly focus on develop and build up new project. WOW Display Design Team had provide many design for a lot of international and domestic well-known enterprises. Such as Disney, Samsung, Coca-cola, Sony, Kinder, L'Oreal, ect. I think you had seen lots of our display stands in many retail store such as Wal-Mart, Carrefour, 7-11 Store, Best Buy, and many others.

Q: How to find the best solutions fitting you?
A: Great, we can bring your design into reality coming out from the drawing. Of course, no worries, we will test your design via making a prototype and return you with the best proposals.

Q: No clear rendering and design yet?
A: Don’t worry, there are a lot of designs on our website catalog for your reference. You could choose which design you prefer most, we can work out the display size and provide you mock up drawing based on your requirements and your product size.

Q: No any ideas at all?
A: It doesn’t matter, just tell us your requirements or your display and product specification, we do and customize the POS solutions with different designs for you until you are satisfied.

Q: What is your sample cost? Does it charge me the tooling cost?
A: Design for free, No tooling Charge, Free Sample (sample cost can be refund).

Q: How long does it take once I place my order for displays or packaging?
A: Sample lead time is 1-2 working days plus transit; 
Leading time is 10-12 working days plus transit; 
All lead times are from the point that WOW Display has received structural and art approvals.

Q: How will my order be packed, can you provide the assembling service?
A: You Can Have Your POP/POS Displays Pre Filled or Flat Packed.
Flat-pack: to pack 1 or several sets of displays into one carton with assembly instruction sheet. Normally the assembly time is about 2 - 7 minutes for clients.
Pre-filled pack: Mainly to deliver the fully-assembled display to client’s factory for them to fill in the goods. Or clients send the goods to us and allow us to assemble the display and fill in the goods directly.

Q: How do I know my product will arrive safely to my customers?
A: WOW Display manages the flow of materials from concept through delivery. We are strict performer of quality control in accordance with IS09001:2008 Certificate. Our QC department will take the inspection before shipment, the QC report with results and relevant pictures will be sent to you. We have a long-term partnerships to delivery to goods to all over the world that we can proof our goods is safely and speedy arrive customer request space.

 

Q: Working Days/Hours?

A: Contact us anytime. 24/7, 365 Days A Year.

 

Q: What is your minimum order quantity?

A: NO minimum order quantity(MOQ) required, sample available(one piece is acceptable). However, please be aware that the price for a single display is often more than you might expect because we have to include setup charges whether we run one or thousands.

 

Q: What if the design I want is not available?

A: Let us know. If you have a specific request please contact us with your feedback. We would love to hear from you.


Q: What if I already have my own designs?
A: Great! Please send your file to let us know.

 

Q: My specific retail sector is not covered. Where can I find products to suit my business?
A: We offer a range of generic designs that can be used across all business sectors. Please choose the product you are interested in or contact us to commission a bespoke product.


Q: How will my goods arrive?
A: All products that require assembly will arrive flat-packed in a cardboard outer for protection during transit. Assembly instructions are available online in the help section. Posters and window clings will be shipped in a sealed tube. 


Q: How long will it take to receive my goods?
A:  Most orders will be with you within 5 working days. If we can better that we certainly will. All of your products are bespoke and unique to you. They are printed, cut and dispatched as soon as possible. If you have a special event that requires a quicker service we may be able to help. Please contact us with your requirements and deadline and we will endeavor to hit it! Trade printing may take longer because of the run lengths. Please contact us and we can advise.

 

Q: How can I pay for my goods?
A: We accept T/T, L/C, West Union, Paypal, Money Gram, and trade assurance on Alibaba. We also accept other safe payment way if you want.

 

 

 

Q: I purchased acrylic display, wood display and plastic display in the past few years. I never buy cardboard display before, is it enough strong?

A: Do not worry, we have strong cardboard material. Our engineer will choose right material according to your products weight. Sometime we also use MDF with cardboard, plastic with cardboard. We totally make sure our displays can support your products !
 

 

Q: Can I print our logo on display?

A: Of course, dear, you can print anything you like. One of our customer print himself on a display before, you will be the next ?
 

 

Q: What kind of format you accept to print?

A: AI, PSD, PDF, But please offer it by CMYK format which we use to print. 
 

 

Q: Do you work with big brand?

A: Yes, we are the supplier of many famous brand, such as Hello kitty, Disney, War-mart, Kinder and so on.

 

Q:Does the product be customized?

A:Yes. We can customize any of styles, sizes, brands, structures, printings and patterns you need.

 

 

Q: Free sample available or not?

A: Sample cost refund after first bulk order.

 

Q: Can cardboard display load heavy duty products?

A: Yes, it can. According to your cases, our engineers will try their best to meet your needs after rationalizing structure of your products and select thickened materials and other fittings(if necessary).

 

Q: What is the normal lead-time for sample and mass production?

A: With auto-cutting machine in hand, the normal lead-time for white sample is 1-2 days, color sample is 2-3 days and the bulk order can be finished with 12 days after everything confirmed.

 

Q: How will my order be packed, Can you provide the assembling service?

A: You can have your Displays Pre Filled or Flat Packed. 

Flat-pack: to pack 1 or several sets of displays into one carton with assembly instruction sheet.        

Normally the assembly time is about 2 - 7 minutes for clients.

Pre-filled pack: Mainly to deliver the fully-assembled display to clients factory for them to fill in the goods. Or clients send the goods to us and allow us to assemble the display and fill in the goods directly.

 

Q: How do I know my product will arrive safely to my customers?

A: WOW Display manages the flow of materials from concept through delivery. We are strict performer of quality control in accordance with IS09001:2008 Certificate. Our QC department will take the inspection before shipment, the QC report with results and relevant pictures will be sent to you. We have a long-term partnerships to delivery to goods to all over the world that we can proof our goods is safely and speedy arrive customer request space.

 

Q: Door to door service? 

A: We have good channels by DHL/UPS/FEDEX/TNT as options for you.

 

Q: What does “WOW Display” means?

A: Our mission is to make the display and provide the service that will give you a “WOW”!


  • Newsletter
  • Categories
  • Contact Us

    Add: 3/F, Yuehua Industrial Park, Songbai Road, Gongming Street, Guangming District, Shenzhen, China, 518106.
    Tel: +86-755-23197735
    Mob: +8618675646976
    E-mail: admin@wowpopdisplay.com

  • QR Code
  • Copyright © Shenzhen WOW Display Industrial Limited All Rights Reserved.